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08 June 2009 @ 02:28 pm
Bentopress.com emails being rejected as spam/virus  
It's come to my attention that emails including URLs from bentopress.com (like the one in my standard email signature) are being treated as spam and/or viruses by some providers (notably GoDaddy). I've talked with my ISP and they say the problem is that "GoDaddy's filters reject any messages containing an URL that resolves to an IP address in the PBL (a spam blacklist)." I believe that the problem IP address is with dotster.com (my registrar and forwarder) rather than spiritone.com (my ISP).

I'm in the process of moving bentopress.com's registration and forwarding from dotster.com, whose customer support is worse than clueless, to my main ISP spiritone.com, which I hope will resolve the problem. It might take a few days for the change to propagate around the net. Until then, be aware that emails from me or Kate may be marked as spam or viruses, even though they're no such thing.

 
 
 
markensmarkens on June 8th, 2009 11:57 pm (UTC)
I've had to deal with this from time to time, and it's a pain. When my mail server was at home in Palo Alto (on a DSL line with static IP address), whatever RBL GoDaddy used decided that it was bad and started blacklisting. Which meant mail being forwarded via my server (where the domain MX pointed) to destination mailboxes at GoDaddy was all being rejected. The only solution was to point the MX somewhere else.

Do you have an example of a bounced message, complete with all error messages from GoDaddy? I'd love to take a look at it if you can forward to me via email. Your problem may actually be with the chain of mail servers that your outgoing messages traverse (and their IP addresses) rather than the bentopress URL.

David D. Levinedavidlevine on June 9th, 2009 12:17 am (UTC)
Here are a couple of bounced messages:

http://www.spiritone.com/~dlevine/mkhobson-mailfail-spiritone.txt
http://www.spiritone.com/~dlevine/mkhobson-mailfail-gmail.txt

The apparent cause of the bounce was the http://www.BentoPress.com URL within the message, as you can see the same message failed whether sent from spiritone.com or gmail.com.

I've changed the forwarding service for bentopress.com from Dotster to SpiritOne and it appears to have fixed the problem. But I want to change my registrar as well, because I hate Dotster so.
markensmarkens on June 9th, 2009 01:15 am (UTC)
Interesting. The drama never ends on the internets. Glad that the problem is fixed! (I assume you sent test messages without the URL in the signature, and they went through ok?)
David D. Levinedavidlevine on June 9th, 2009 01:34 am (UTC)
Just so.

Unfortunately, I may have just cost myself a bit of money by failing to do my homework. My ISP is now taking care of the URL and email forwarding (for $2 per month), which solves the immediate problem, but I still have to pay for a separate registrar, and some registrars like namecheap.com include free URL and email forwarding.
CJ Smithcjsmith on June 9th, 2009 03:41 am (UTC)
I hate this sort of thing. I'm hosted at a place with virtual servers, which means my IP address is shared by four customers. Every so often one of the other three is a spammer.